Refund policy

Return & Exchange Policy

At POLONIA FASHION, we want you to have a smooth shopping experience. Please read the following Return & Exchange Policy carefully before initiating a return or exchange.

1. HOW DO I INITIATE A RETURN?

To initiate a return, please email us at support@poloniafashion.com within 7 days of delivery.

Please include the following information in your email:

Order ID
Customer name
Registered contact number
Reason for return
Relevant photographs or videos, if applicable

A non-refundable charge of ₹100/- will be applicable on all Cash on Delivery (COD) orders.

2. RETURN PICKUP

Once your return request is approved, our logistics partner will generally attempt to collect the product within 2–3 business days.

If the pickup fails after three attempts, you may be required to self-ship the product to our designated return address for the refund to be processed.

If your PIN code is outside the serviceable area for reverse logistics, you may also be required to self-ship the product.

The maximum reimbursement for self-shipping courier charges will be ₹300/-, subject to applicable conditions and verification.

We recommend using India Post Speed Post for self-shipping.

Important: Do not hand over the product to any person for return pickup without a valid pickup slip or SMS confirmation from the courier/logistics partner.

3. RETURN PRODUCT CONDITION

Products must be returned in an unused and saleable condition.

The returned product should include:

Original packaging
Product tags and labels
Accessories, if applicable
Any other items supplied with the original order

Products that have been used, washed, altered, damaged, or returned without original tags may not be accepted.

4. RETURN INSPECTION

Once the returned product reaches our warehouse, it generally takes 3–4 business days to inspect and verify the product.

A refund or exchange will be processed only after the returned product successfully passes our quality inspection.

5. REFUND PROCESSING

If the return is approved, the refund will generally be processed within 6–7 business days after completion of the return and quality-check process.

A deduction of ₹149/- may be applicable towards shipping and operational charges, as per the applicable return terms.

The actual time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

6. PRODUCT FAILS QUALITY CHECK

If a returned product does not meet our quality requirements, the return may be rejected.

In such cases, the product may be shipped back to the customer, and a ₹149/- return shipping charge may be applicable.

Customers are therefore requested to ensure that all original labels and tags remain attached and that the product is unused and in its original condition.

7. WRONG PRODUCT RECEIVED

If you receive an incorrect product, please contact us at support@poloniafashion.com within 7 days of delivery.

Please provide:

Order ID
Photographs of the product received
Photographs of the packaging and shipping label
Unboxing video, if available

After verification, we will arrange the return/replacement process as applicable.

8. DAMAGED PRODUCT RECEIVED

Although our products undergo quality checks before dispatch, products may occasionally be damaged during transit.

If you receive a damaged product, please contact us at support@poloniafashion.com within 7 days of delivery with photographs and/or an unboxing video.

After verification, we may arrange a replacement or other applicable resolution.

Where a refund is approved for a damaged product, a ₹149/- logistics charge may be applicable as per the applicable return terms.

9. PRODUCTS ELIGIBLE FOR RETURN

Currently, eligible products can be returned subject to the conditions mentioned in this policy.

POLONIA FASHION reserves the right to modify the return eligibility of products or categories in the future.

10. SALE & OFFER PRODUCTS

Items purchased during a sale or promotional offer are non-returnable unless specifically stated otherwise on the product/order page.
Exchange may be available for eligible sale or offer purchases subject to the conditions mentioned below.

11. EXCHANGE POLICY

Only one exchange is permitted per order/product.
Exchange is available only for eligible products and orders.
Exchange is not available for products priced below ₹999/-.
There is no additional exchange charge for eligible exchange orders.
Size exchange is subject to availability of the requested size.
If the requested size is unavailable, an exchange may not be possible.
Customers must ensure that the product is unused and returned with its original tags, labels, packaging, and accessories.
For a wrong product received, customers are requested to provide a package unboxing video along with photographs to support the claim.

12. COD REFUNDS

For Cash on Delivery (COD) orders, refunds may be issued through an applicable voucher/store credit or another available refund method, subject to our payment and refund process.

Where a voucher/store credit is issued, its validity will be communicated to the customer at the time of issuance.

13. REFUND TIMELINE

Refunds are generally initiated after the returned product has been received and successfully inspected.

Once the refund is initiated, it may take approximately 4–8 business days to reflect in the customer's account, depending on the bank or payment provider.