Shipping policy

  • Shipping Policy

    DOMESTIC SHIPPING POLICY

    1. SHIPMENT PROCESSING TIME

    • All orders are processed within 2–3 business days after the order is placed.

    • During periods of high order volume, processing may take a few additional business days. We request customers to allow additional time for delivery in such circumstances.

    • If there is a significant delay in processing or shipping your order, we will contact you via email or telephone.

    • Shipping charges of ₹50/- will be applicable on orders below ₹1,500/-.

    • COD (Cash on Delivery) orders will be charged a COD fee of ₹100/-.

    2. SHIPPING RATES & DELIVERY ESTIMATES

    • Products are generally dispatched from our warehouse within 2 working days after order confirmation.

    • We provide shipping across India. Applicable shipping charges will be calculated based on the order value and shipping terms mentioned above.

    • Orders are generally delivered within 8–10 working days after dispatch. Delivery timelines may vary depending on the customer's location, courier service availability, weather conditions, operational issues, or other unforeseen circumstances.

    • Once your order has been shipped, you will receive a shipment confirmation and tracking number through your registered email address or phone number.

    • Customers can use the tracking number to monitor the status of their shipment.

    3. SHIPMENT TO P.O. BOXES OR APO/FPO/DPO ADDRESSES

    • POLONIA FASHION does not ship to APO/FPO/DPO addresses or P.O. Box addresses where courier delivery is not available.

    4. SHIPMENT CONFIRMATION & ORDER TRACKING

    • You will receive a shipment confirmation notification once your order has been dispatched.

    • The notification will contain the applicable tracking number and courier details.

    • Tracking information may take up to 24 hours to become active after dispatch.

    5. DELIVERY DELAYS

    While we make every effort to deliver orders within the estimated delivery period, delivery may be delayed due to circumstances beyond our control, including:

    • Courier operational issues

    • Weather conditions

    • Natural disasters

    • Public holidays

    • Transportation delays

    • Incorrect or incomplete shipping information

    • Remote or non-serviceable locations

    • Other unforeseen circumstances

    POLONIA FASHION will not be responsible for delays caused by circumstances beyond our reasonable control.

    6. DAMAGED SHIPMENTS

    If you receive a package that appears damaged, opened, or tampered with, please contact us at support@poloniafashion.com as soon as possible.

    Customers are advised to retain the original packaging and any damaged products until the issue has been reviewed and resolved.

    Where required, we may request photographs or an unboxing video to assess the condition of the shipment.

    7. INCORRECT SHIPPING INFORMATION

    Customers are responsible for providing accurate shipping information at the time of placing an order. POLONIA FASHION will not be responsible for delivery failures resulting from incorrect or incomplete addresses, contact numbers, or other information provided by the customer.

    Additional shipping charges may apply if an order needs to be re-shipped due to incorrect information provided by the customer.

    INTERNATIONAL SHIPPING POLICY

    • POLONIA FASHION currently ships only within India.

    • We currently do not accept or process international orders.

    CONTACT US

    For any shipping-related questions or assistance, please contact us:

    POLONIA FASHION
    Email: support@poloniafashion.com